1. Nature of Our Services
We provide digital services that require communication with mobile device databases or third-party suppliers. Once an order has been processed and a result delivered, the work cannot be undone.
2. Refundable Situations
We will issue a refund (as account balance credit or, when feasible, to the original payment method) in the following cases:
- Service failure: The service could not be completed due to technical issues on our side or our supplier's side, and no result was delivered.
- Wrong service ordered: You contacted us within 1 hour of placing the order, before processing began.
- Duplicate order: You accidentally placed the same order twice and the second order has not yet been processed.
3. Non-Refundable Situations
We do NOT issue refunds in the following cases:
- Successful delivery: The service was completed and a result was provided, even if the result is not what you expected (e.g., the device is locked to a different carrier than reported, IMEI report shows unfavorable data).
- Wrong device data submitted: You provided an incorrect IMEI, serial number, or other identifier, and a result was generated based on that data.
- Device incompatibility discovered after processing: Some services depend on specific firmware versions, security patches, or device generations. If your device is outside the supported scope and we discovered this only after processing began, the service may still be considered delivered.
- Operator error: You applied a delivered code or instruction incorrectly.
- Late refund request: A refund is requested more than 14 days after the order was completed.
4. How to Request a Refund
Send a refund request to contact@example.com or via Telegram support with:
- Your order ID
- Date of order
- Reason for the refund request
- Any supporting evidence (screenshots, error messages)
We review every request individually. Decisions are typically made within 5 business days.
5. Processing Time
Approved refunds are processed within 5–10 business days. The time for funds to reach you depends on your original payment method:
- Account balance / store credit: instant
- Cryptocurrency: 1–24 hours after blockchain confirmation
- Card payments: 5–15 business days, depending on your bank
6. Disputed Charges
If you initiate a chargeback or payment dispute without first contacting us, we may suspend your account pending resolution. We prefer to resolve issues directly and quickly.
7. Modifications
We may update this policy from time to time. The "Last updated" date at the top of this page indicates when the policy was last revised.
8. Contact
Questions about refunds: contact@example.com